Booksource Classroom Specialist

Mackin Book Company • Hazelwood, MO

6d • Hybrid

About The Position

The Classroom Specialist supports business growth by building customer relationships and partnering with Sales Consultants. The role focuses on quote development, account management, and identifying opportunities to strengthen relationships and grow sales while providing tailored solutions that support literacy.

The specialist develops customized book lists and accurate price quotes, manages customer accounts and post-sales activities, and uses internal systems to monitor account performance, sales pipelines, and trends. The role also supports lead generation and customer acquisition, develops knowledge of assigned territories and Booksource products and processes, and collaborates with Sales Consultants and Bids and Contracts Teams on account monitoring and sales strategies.

The position includes attending customer meetings, trade shows, and conferences; contributing to product and sales strategy; and participating in professional development initiatives. Travel is required as needed for customer meetings, events, and training. The position is full-time, Monday through Friday, and hybrid, with three days onsite and two days at another work location. Compensation is negotiable based on education, relevant experience, and qualifications.

Requirements

• Strong verbal and written communication skills and basic math skills.
• Proactive, solution-oriented approach to customer relationship management.
• Exceptional attention to detail, sense of urgency, and follow-through; ability to manage multiple priorities, stay organized, and meet deadlines.
• Ability to work independently and collaboratively while remaining calm, focused, and professional in challenging situations.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; Microsoft Teams; Salesforce CRM; and web-based tools.
• 2–3 years of experience in account management or customer relationship management.
• Bachelor’s degree or higher in a related field, such as business, marketing, education, or library science.

Nice To Haves

• Experience in the education industry.

Responsibilities

• Develop customized book lists and prepare accurate, high-quality price quotes to meet customer needs and support sales opportunities.
• Manage customer accounts and post-sales activities to strengthen relationships, retain business, and identify opportunities for growth.
• Use internal systems, including Salesforce, to analyze account performance, monitor sales pipelines and trends, and report on opportunities to internal and external stakeholders.
• Support lead generation and customer acquisition by responding to Sales Consultant requests for marketing materials, customer outreach, and field support.
• Develop and maintain knowledge of assigned territories, including education trends, policies, and other factors that may affect customer accounts.
• Maintain in-depth knowledge of Booksource products, services, and operational processes to recommend suitable solutions and support product selection, distribution, and implementation.
• Collaborate with Sales Consultants and the Bids and Contracts Teams to monitor key accounts, identify growth opportunities, and support sales strategies.
• Attend customer meetings, trade shows, and conferences to build relationships, generate interest, and support the sales process.
• Provide input on new products, sales strategies, and Salesforce customer outreach campaigns aligned with organizational goals and industry trends.
• Participate in, develop, and/or lead professional development initiatives aligned with organizational goals and strategies.
• Travel as needed for customer meetings, trade shows, conferences, and training; perform other duties as assigned to support business objectives and financial expectations.

Benefits

• 401(k) retirement plan with employer match
• Health insurance plan options, including HSA plans
• Limited FSA plan
• Dependent Care Flexible Spending Accounts (DCARE)
• Employer-paid life insurance
• Voluntary life insurance options
• LTD and STD plans
• Paid holidays, including New Year's Eve, New Year's Day, MLK Day, Memorial Day, the 4th of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level