Class A Service Technician

Lithia & Driveway • Waukesha, WI

1d

About The Position

The Class A Service Technician performs vehicle repairs and maintenance according to repair orders, Lithia standards, manufacturer standards, and applicable safety requirements. The technician diagnoses malfunctions, road-tests vehicles to verify repair quality, records repair time and documents work and test results, and maintains an orderly, clean workspace and clean customer vehicles. The role also requires maintaining normal mechanics’ tools, returning special tools, using shop supplies economically, and following departmental appearance and punctuality policies.

The technician completes assigned training, maintains manufacturer and ASE certifications, reviews technical publications, and communicates constructively with dealership personnel to meet customer needs. The position requires unsupervised repair capability across specified automotive systems and a valid driver’s license with an acceptable driving record.

Requirements

• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Passed manufacturer training and able to perform the listed repairs without supervision: lube and maintenance services; engine repair; automatic transmission; manual driveline repair; suspension and steering repair; brake repair; electrical and electrical systems repair; hybrid and alternative fuels; and heating and air conditioning repair.
• Manufacturer certification in all listed areas.
• At least six ASE certifications; should be an ASE Master Technician.
• Appropriate smog license or state emissions certification, as applicable by state or city.
• Customer-pay repair proficiency greater than 115%.
• Valid driver’s license in the state of residence and an acceptable driving record.

Nice To Haves

• Five or more years of automotive technical experience preferred.
• Engine drivability diagnosis and repair is optional.

Responsibilities

• Perform repair-order work efficiently and accurately in accordance with Lithia and manufacturer standards.
• Diagnose the cause of vehicle malfunctions.
• Complete work according to applicable safety requirements.
• Road-test vehicles to verify the quality of repairs.
• Record repair time using company time-clock procedures.
• Document work performed and test procedures and results on repair orders.
• Maintain an inventory of normal mechanics’ tools needed for trained work that are not inventoried as special tools.
• Return special tools to their proper locations.
• Use shop supplies and materials practically and economically.
• Maintain an organized, clean workspace and clean the service stall daily.
• Return customer vehicles as clean as they were before service.
• Complete required training and maintain manufacturer and ASE certifications through required training.
• Participate in and use technical training as assigned by management.
• Review technical bulletins and other publications as assigned by management.
• Communicate constructively with dealership personnel to satisfy customer needs.
• Report conditions that jeopardize the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards set by departmental policies.
• Arrive, take breaks, and depart at times designated by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed