ClaimsXM IT Operations Automation Administrator I

Signature Performance, Inc.•,

9d•Onsite

About The Position

This role involves supporting and maintaining enterprise batch processing and job scheduling systems. The administrator will collaborate with team members to ensure automated processes run smoothly, assist with troubleshooting, and support the automation team. Key responsibilities include assisting in supporting enterprise job scheduling processes for Facets batch, coordinating scheduling activities during development, testing, and implementation efforts with senior team members, monitoring batch job outputs to identify issues and escalating problems for troubleshooting, supporting project tasks by completing assigned work within timelines, reviewing and documenting current scheduling processes to identify improvements, creating and maintaining basic documentation, supporting the day-to-day operation and maintenance of the scheduling system, ensuring system environments remain aligned, and assisting in implementing scheduling solutions based on business requirements.

Requirements

0--2 years of IT experience, internships, or relevant coursework preferred (or equivalent combination of education and experience)
Basic understanding or exposure to job scheduling or batch processing tools is a plus
Familiarity with HIPAA concepts or secure data handling
General knowledge of server environments or an interest in learning server maintenance tasks
Willingness to learn and develop analytical and problem-solving skills
Ability to follow instructions to review and update basic scripts with guidance
Ability to assist with multiple tasks or assignments with support from team members
Ability to review job output logs and escalate issues as needed
Good verbal and written communication skills for working with team members and documenting issues
Ability to work in a fast-paced environment with guidance and support
Ability to complete assigned tasks with supervision while building independence
Ability to document issues clearly, including key details, with guidance
U.S. Citizenship or naturalized citizenship is required for this position.
All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Responsibilities

Assist in supporting enterprise job scheduling processes for Facets batch
Work with senior team members to help coordinate scheduling activities during development, testing, and implementation efforts
Monitor batch job outputs and help identify issues; escalate problems and assist in troubleshooting with guidance
Support project tasks by completing assigned work within expected timelines
Help review and document current scheduling processes and identify opportunities for improvement with team input
Assist with creating and maintaining basic documentation, including procedures and technical notes
Support the day-to-day operation, monitoring, and maintenance of the scheduling system
Help ensure system environments remain aligned and report discrepancies to the team
Work with team members to understand business requirements and assist in implementing scheduling solutions