Claims Workforce Operations Manager

AAA • Coppell, TX

3d • Onsite

About The Position

Assists Executive management team in the implementation of long- and short-range planning, policies, programs and objectives for Claims. Works closely with Management to develop and implement plans to achieve strategic goals. Acts as a liaison between Claims and other departments in support of operational and organizational goals and objectives. This position is responsible for managing the day-to-day and overall administrative processes for the Claims business unit.

Requirements

• Bachelors Equivalent combination of education and experience
• 4-6 years Management/Supervisory
• Professional verbal and written communication skills required.
• Proficiency in Microsoft Office software products, including Outlook, Word, Excel, PowerPoint and Access required.
• General organizational and time management skills required, as well as the ability to multitask.
• Meet project deadlines as set by management.
• Proven interpersonal skills working in a team environment, creating a motivation for high achievement.
• Must be able to delegate and oversee projects and assignments to other employees as directed.
• Advanced verbal and written skills.
• Ability to express complex technical concepts in terms non-technical people can understand.
• Ability to interface with Senior Management
• Ability to accurately compile, analyze and provide reporting for large quantities of complex data.

Nice To Haves

• 7-9 years Progressively increasing responsibility in an area such as budgetary and financial analysis, business performance, operational excellence, or operations management.
• Additional computer software skills such MS Project and Publisher desired.
• Knowledge of Claims-specific applications such as MRM Portal, Claims Portal, Business Objects, and Tableau preferred.

Responsibilities

• Manages all aspects of key initiatives including research, scope, requirements, analysis, costs/benefits, communication mediums and tracking of results in support of Vice President and Claims operations.
• Initiate and chair meetings.
• Drives business results through development, creation, and implementation of standardized and uniform operating procedures, reporting formats, audit practices, budget policies, administrative activities, operational functions, compensation plans, and business plans.
• Develops, manages, and analyzes revenue/expense, budget, service quality, staffing, and related business unit functions and makes recommendations for goal obtainment in all areas.
• Create and implement processes to ensure compliance within ACE.
• Coordinates projects, special assignments, and other daily/monthly activities with other areas as needed.
• Apply advanced project management techniques, determine appropriate analytical approaches and develop project plans outlining current state, defining objective deliverables and measure of success.
• Oversees staff engaged in business performance analysis, budgeting, ad-hoc analysis, incentive calculations, and other statistical and research projects in support of the business unit.
• Ensures daily, weekly, monthly, quarterly, and annual reports are distributed on time and are accurate.
• Hires, trains, develops, evaluates, and terminates staff as necessary, in accordance with company policies and federal/state regulations, with input from the Human Resources department.
• Provides coaching and development opportunities and addresses performance issues as appropriate.
• Reviews and recommends direction for all financial and capital expenditure decisions of the business unit to assess profitability and alignment with business objectives.
• Makes decisions involving goal and resource allocation within the business unit.
• Problem solving includes, maximizing office performance in the areas of revenue, budget and service goals, as well as office and or agent productivity issues.
• Decisions are generally made independently. In the most complex situations, decisions are elevated to the executive level.
• Work is complex and requires broad understanding of the business.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree