Claims Training and Development Facilitator (12 Month Contract))

Allstate • Mississauga, AB

6d • CA$58,000 - CA$108,000 • Remote

About The Position

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. The Claims Training and Development Facilitator is accountable for providing education for our Claims employees to learn and develop the required knowledge and skills to be successful Trusted Claim Advisors. In this role, you will provide consulting and facilitation for all claims units throughout Canada as required. In this position, you will also be responsible for the design, delivery and evaluation of online training resources, task/procedural documentation, classroom training and organizational development initiatives.

Requirements

• Advanced knowledge and experience in handling Bodily Injury claims
• Strong facilitation and presentation skills, with the ability to confidently deliver training to diverse audiences
• Working knowledge with internal Allstate applications (Assistplus, Claims Center, PLUS, AllDocs, Genesys, etc.)
• Excellent communication and consulting skills, with the ability to influence, engage, and build trust with stakeholders
• Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated problem-solving skills, with the ability to identify gaps and recommend practical solutions
• Ability to work both independently and collaboratively, taking initiative and ownership of outcomes
• Comfortable adapting to change and learning new tools, processes, and ways of working

Nice To Haves

• Applied knowledge of learning software is an asset (i.e. MS Teams, SharePoint, Workday, Degreed, Kahoot, Menti meter, etc.)
• Bilingual in French is an asset.

Responsibilities

• Facilitate engaging virtual instructor-led training (VLT) sessions that drive knowledge retention and on-the-job performance
• Deliver training aligned to defined learning objectives and Leader Guides, using effective adult learning principles
• Monitor learner progress, identify performance gaps, and communicate insights to managers
• Contribute to the development, maintenance, and continuous improvement of training content and materials
• Evaluate program effectiveness using feedback and performance data, providing recommendations for enhancements
• Partner with Claims leaders, Quality, and Compliance teams to identify learning needs and develop targeted solutions
• Collaborate with stakeholders to align training with current processes, procedures, and business objectives
• Support the coordination and delivery of training programs, including logistics, certification, and tracking
• Contribute to projects by supporting instructional design, creating learning materials (e.g., job aids, presentations), and driving organizational effectiveness initiatives

Benefits

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to $400 back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal days
• Tuition Reimbursement
• Working within the community and giving back

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed