Claims Trainee, Commercial Auto

Tokio Marine Group of Companies•Plano, TX

2d•$45,000 - $50,000

About The Position

Responsible for coverage verification, investigation, damage assessment, evaluation, negotiation and resolution of claims. Accountable for proper payout and quality of claim files. Handles some or all of the following: No-Fault/PIP, bodily injury, and property damage.

Requirements

Four year college degree preferred
No claims experience required but two years work/business experience preferred
Ability to organize, establish priorities, and communication well required
Computer knowledge, such as Microsoft Word, Excel etc.
Obtain adjuster licenses, once hired

Responsibilities

Contact and establish a rapport with customer, injured party or property owner to obtain information.
Comply with 24-hour contact requirements.
Obtain all relevant facts to determine coverage, liability or compensability on claims files.
Determine and analyze damages through appraisal, inspection and investigation.
Utilize and manage experts to determine facts, damages and exposure, ensuring that the value of the service is greater than the cost.
Evaluate information to assess proper resolution of claims to determine appropriate and fair payout.
Negotiate settlement based upon strategies and plans that ensure appropriate fair settlement of the claims.
Provide customer satisfaction by establishing a rapport with customers and by resolving issues.
Comply with Quality Validation, TAACC instructions, Customer Service Manual, Information Security procedures and the Tokio Marine SIU program.
Determine subrogation and salvage potential of claims.
Handle No-Fault/PIP claims.
Utilize inter-company arbitration to resolve claims, as well as, use of mediation, settlement conferences and alternate dispute resolution (ADR).
Communicate and work with both internal and external customers.
Handle automobile bodily injury and property damage claims.
Establish and monitor indemnity and expense reserves on claim files.
Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Company.