Claims Support Specialist II

TEKsystems•East Peoria, IL

2d•$15 - $16•Onsite

About The Position

This role performs support and administrative functions essential to the claims process. The Claims Support Specialist II will be responsible for a variety of tasks including answering phones, filing, copying/imaging, faxing, processing and distributing mail, and managing third-party vendor relationships. The position also involves ordering supplies, scheduling meetings, and greeting/directing visitors. A key aspect of the role is providing inbound and outbound phone support and customer service to policyholders, claimants, and agents, prioritizing all inquiries with a strong customer service focus. This role also provides crucial support during weather events, including handling CAT loss reports and other related duties. The specialist will offer support across various claims disciplines such as material damage, property, liability, subrogation, workers compensation, medical, and litigation. Additional duties include preparing and processing documents, handling time-sensitive and confidential claim file information, conducting follow-up calls, and accessing/verifying policyholder information. The role requires applying a working knowledge of policies and procedures, verifying claims information, and offering initial services. New loss report information will be entered, and claims documentation will be updated.

Requirements

Working knowledge of policies and procedures
Customer service skills
Ability to handle inquiries with customer service as a priority
Ability to provide support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation
Ability to prepare and process documents
Ability to handle time sensitive and confidential claim file information
Ability to conduct follow up calls
Ability to access and verify policyholder information
Ability to enter new loss report information and update claims documentation

Responsibilities

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
Orders supplies and schedules/coordinates meetings.
Greets and directs visitors to appropriate personnel.
Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
Provides customer service support during weather events including CAT loss reports and other CAT support duties.
Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.
Assist with follow up calls and other claim file support as needed.
Greets, screens and directs visitors to appropriate personnel.
Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
Assists personnel with various activities including accessing and verifying policyholder information.
Sets follow ups as appropriate for completion of support activities.
Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.
Handles all inquiries with customer service as a priority.
Enters new loss report information and updates claims documentation.