Claims Support Representative

Stillwater Insurance Group•Jacksonville, FL

75d•Onsite

About The Position

Stillwater Insurance Group is seeking motivated, detail-oriented individuals to join our Claims Department as a Claims Support Representative. This role provides hands-on experience in customer service, business operations, insurance claims, and administrative functions while offering extensive training, mentorship, cross-functional exposure, and advancement opportunities. Depending on business needs and candidate qualifications, you may support either Claims Call Center operations, Claims Administration, or a combination of both. This position serves as an entry point into the insurance industry and offers broad exposure to claims operations, customer communications, business processes, and administrative support.

Requirements

High school diploma or GED required.
Strong computer proficiency, including Microsoft Office applications.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to learn new systems and business processes quickly.
Professional customer service mindset.
Ability to work independently and as part of a team.

Nice To Haves

Associate's degree or Bachelor's degree preferred.
Recent college graduates are strongly encouraged to apply.
Bachelor's degree in Business, Communications, Finance, Risk Management, Insurance, or a related field.
Internship, campus leadership, administrative, customer service, office support, or call center experience.
Experience with Microsoft Excel, including spreadsheets and basic reporting.
Bilingual English/Spanish skills.
Interest in developing a long-term career within the insurance industry.

Responsibilities

Receive and process First Notice of Loss (FNOL) reports through phone and digital reporting channels.
Create and maintain claim records within company systems.
Respond to incoming calls and communications from policyholders, agents, vendors, and internal partners.
Research and resolve customer inquiries while providing a professional and positive experience.
Escalate complex issues appropriately while ensuring timely resolution.
Support claims operations by gathering, documenting, and maintaining accurate information.
Process claim file document requests and maintain electronic claim records.
Route and manage incoming and outgoing correspondence, emails, and mail.
Assist with vendor payments, stop payments, arbitration matters, CLUE reporting, and regulatory compliance requests.
Prepare reports, spreadsheets, tracking documents, and departmental performance data.
Support document indexing, filing, scanning, and records management activities.
Coordinate meetings, prepare agendas, and maintain departmental documentation as needed.
Assist with special projects and additional assignments within the Claims Department.