Claims Support Representative

Brown & Brown Insurance•New York, NY

11d•Onsite

About The Position

One80 Intermediaries is seeking a Claims Support Representative to join their growing team in Albany, NY. This part-time role will provide general clerical support for assigned claims administration unit(s), including data entry, digital indexing, and mailing activities. The company culture rewards self-starters and those committed to doing what is best for customers.

Requirements

HS diploma or general education degree (GED).
Minimum data entry skills of 7,000 numeric keystrokes/hour and 6,000 alphanumeric keystrokes/hour.
PC proficiency, including ability to work with word processing and data management programs.

Responsibilities

Monitors digital mail queues to receive new disability claim and supplemental claim documents.
Performs data entry of claimant information into claim system (LuminX) and indexes documents to claimant records in administration system (Synergy).
Responsible for meeting turnaround time (TAT) and quality standards to ensure timely and accurate handling of documents.
Provides administrative support to the dental consultant claim review team - including assigning new claims, processing dental provider correspondence, and forwarding completed claims using process management software (OnBase).
Responds to dental provider requests for information and/or claim status.
Performs general clerical duties as needed including, but not limited to, faxing, and preparing materials for mailing.