Claims Support Administrator (12-Month Contract)

Disability Management Institute

19h•Remote

About The Position

The Claims Support Administrator (12-Month Contract) plays a vital role in keeping DMI's Claims Service and leadership teams running smoothly by owning all department-related administrative tasks. The Claims Support Administrator serves as a key point of contact for claims inquiries, ensuring clients receive accurate, plan-specific information with professionalism and care. This is a 12-month contract opportunity for someone who thrives in a detail-oriented, fast-paced environment and wants to build meaningful experience in disability and absence management. This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

Requirements

Post-secondary diploma or degree in Health Sciences, HR, or a related discipline
1–2 years of experience in an administrative, health, insurance, or disability-related field; new graduates with relevant education are welcome to apply
Strong client-focused customer service skills
A team-oriented mindset and collaborative approach to work
Solid time management skills with the ability to prioritize and meet deadlines
Proficiency with computer systems and the ability to learn new software quickly

Nice To Haves

A background in a medical field (Occupational Therapy, Kinesiology, Nursing, Physiotherapy, etc.) is considered a strong asset

Responsibilities

Complete assigned tasks in DMS3 within 2 business days, including medical request follow-ups, provincial authorizations, CPPD/QPPD applications, Pre-X Forms, and WCB file requests, via phone, email, or fax
Coordinate payments with Finance for police report requests, provincial requests, and specific medical requests
Manage all Disability and Life & Living department inquiries in a friendly and professional manner, providing clients with accurate, plan-specific information
Devise solutions to administrative issues by investigating, researching, and asking the right questions to determine next steps; escalate to Claims Case Managers, Adjudicators, or the Manager as needed
Attend regularly scheduled meetings with the designated Case Manager team
Manage all correspondence received for the DMI Claims team, including faxes, mail, and email inboxes
Upload and process medical invoices accurately and on time
Respond to CSR WOP inquiries within 2 business days and all other inquiries, emails, and voicemails within 1 business day
Assist in testing system updates and identifying system discrepancies; submit IT requests for enhancements and resolutions as required
Communicate in a professional manner with all stakeholders, adhering strictly to the company's Privacy Policy and Confidentiality Policy
Provide input on process inefficiencies to improve outcomes and increase team efficiency
Carry out additional administrative duties as required by the leadership team or assigned Claims teams