Claims Specialist, Design Professional

AXA • Chicago, IL

6d

About The Position

The Claims Specialist – Design Professional manages and resolves professional liability claims for architects and engineers. The role works with regional practice leaders, brokers, insureds, and other stakeholders on assigned accounts, taking ownership of key claims-management issues and proactively resolving and settling claims to achieve optimal outcomes.

The specialist manages claims across multiple jurisdictions, from initial review and coverage evaluation through resolution strategy, reserving, litigation, settlement, and ongoing stakeholder communication. The position also supports customer service, documentation and protocol compliance, insured and broker relationships, contract reviews for insurability, and marketing and promotional activities that may include public speaking. The role reports to the Manager of Design Professional Claims.

Requirements

• Bachelor’s degree required.
• Intermediate-level professional liability claims-handling experience.
• Experience managing, negotiating, and resolving complex claims.
• Insurance adjuster licenses for all states requiring them, or willingness to obtain the licenses immediately upon starting employment.
• Ability to proactively manage claims, anticipate needs, make decisions, and prioritize multiple workstreams while maintaining quality.
• Robust analytical and technical skills and sound judgment in handling complex claims.
• Ability to collaborate with claims management on large and complex losses and maintain productive relationships with insureds, brokers, claim handlers, underwriters, and legal counsel.
• Excellent verbal and written communication, presentation, and influencing skills.
• Integrity and the highest standards of professionalism.
• Willingness to ask questions, explore new ideas, learn, and continuously improve technical skills and claims capabilities.
• Client-service orientation, with a focus on value, professionalism, diplomacy, and strong client, team, and vendor relations.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

• Juris Doctor (JD).

Responsibilities

• Proactively manage Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, resolution strategies, and ongoing communication with stakeholders and claims management.
• Handle complex and difficult claims within authority, using technical expertise and setting timely, appropriate reserves.
• Partner with defense counsel to establish and pursue effective, cost-efficient litigation strategies consistent with AXA XL litigation-management best practices.
• Evaluate settlement value, negotiate claims and litigated matters within authority, and participate in mediations and settlement conferences.
• Apply strategic litigation-management skills throughout the life of claims.
• Coordinate communications with internal colleagues and external stakeholders, including clients, brokers, reinsurers, and vendors.
• Ensure claim files contain all required documentation and follow Claims Handler Guidelines and protocols.
• Maintain relationships with insureds and brokers through frequent contact and responsive service, including promptly reviewing contracts for insurability when requested.
• Participate in marketing and promotional activities, including some public speaking.

Benefits

• Competitive retirement savings plan.
• Health and wellness programs.
• A wide range of learning opportunities for professional skill development and career advancement.
• Flexible working arrangements.
• Enhanced family-friendly leave benefits.
• AXA XL Hearts in Action programs, including Matching Gifts, Volunteering Leave, and an annual Global Day of Giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level