Claims Specialist

RT Management LLC•Dartmouth, NS

13d•CA$55,000 - CA$62,000•Hybrid

About The Position

The Claims Specialist plays a key role in ensuring accurate documentation, timely communication, and effective coordination with internal teams, insurance carriers, and external partners. This position supports claim resolution, cost control, and data integrity within a fast-paced, multi-jurisdictional operating environment. This role is responsible for handling the full claim lifecycle for Automobile, General Liability, and Workers’ Compensation claims, from initial intake through resolution.

Requirements

Minimum 2 years of experience in claims administration, insurance, risk management, or a related role.
Working knowledge of basic claims investigation and documentation standards.
Strong organizational skills with the ability to manage multiple active claim files simultaneously.
Proficient in Microsoft Word and Excel; experience with claims management systems is an asset.
Clear, professional written and verbal communication skills.
Associate degree in Business, Risk Management, Occupational Health & Safety, or a related field (or an equivalent combination of education and experience)
Valid driver’s license and ability to travel frequently across the U.S. and Canada
Willingness to work in office, field, and active job site environments

Nice To Haves

Exposure to Auto, General Liability, and/or Workers' Compensation claims strongly preferred.

Responsibilities

Review, log, and process incoming Preliminary Incident Reports (PIRs), Motor Vehicle Accident (MVA) reports, injury reports, and third-party incident notifications.
Collect, organize, and maintain required claim documentation, including: Police reports, Witness statements, Employee statements, Medical documentation (as applicable), Photographs, video, and supporting records.
File and administer claims in accordance with company procedures, insurer requirements, and applicable regulatory standards.
Maintain consistent and professional communication with: Injured employees, Field operations and management, Insurance carriers and adjusters, Legal counsel and external vendors.
Track claim status, key milestones, reserves, and required follow-ups across Auto, GL, and WC claims.
Support claim investigations by coordinating internal fact-finding and responding to carrier or legal information requests.
Assist with return-to-work coordination and claim-related administrative support for Workers' Compensation claims.
Monitor vehicle damage and repair processes associated with auto claims, ensuring proper documentation and cost tracking.
Maintain complete, accurate, and auditable claim files for both open and closed claims.
Analyze claim trends and loss data to support internal reporting, risk identification, and continuous improvement initiatives.
Support policy and process reviews and recommend improvements to enhance claim handling efficiency and data quality.
Perform additional duties as assigned by the Claims Manager.