Specialist, Claims

Rxo Corporate Solutions • Jacksonville, FL

1d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Specialist, Claims at RXO, your attention to the small details and strong work ethic will ensure our operations continue to run smoothly and our customers receive superior service. Every employee is part of the team and plays an important role at RXO.

Requirements

• 1 year of experience as a cargo claims examiner, analyst, or other cargo claims experience
• Proficiency with Microsoft Word and Excel, with excellent typing and PC skills

Nice To Haves

• Associates degree or an equivalent combination of education and experience
• Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills
• Exceptional customer service skills
• Excellent written, verbal, and telephone communication skills

Responsibilities

• Complete data entry and other tasks needed for claims received in US Mail or Email to support department operations
• Conclude cargo claims to meet individual, team, and company goals; process claims according to company policies and procedures
• Understand and qualify type of claims filed; investigate cargo claims for loss and damage to determine company liability and costs for damage or loss while protecting company and customer interests
• Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications
• Communicate with Sales, Operations, and customers when needed regarding disposition of claims
• Compose professional claims correspondence
• Handle customer inquiries and complaints

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree