Claims Specialist

TEKsystems•Lexington, KY

5d•$15 - $16•Onsite

About The Position

We are seeking a Claims Support Specialist II to provide administrative and customer support within a fast-paced claims environment. This role is ideal for entry-level candidates or individuals with a customer service background who are looking to grow their career in insurance and claims operations. The Claims Support Specialist will serve as a key point of contact for customers and internal teams while assisting with claims documentation, administrative processes, and customer inquiries. The ideal candidate will be detail-oriented, customer-focused, and eager to learn.

Requirements

Strong customer service skills.
Excellent verbal and written communication abilities.
Ability to work effectively in a fast-paced environment.
Strong organizational and multitasking skills.
Basic computer proficiency and data entry skills.
Ability to handle confidential information professionally.
Willingness to learn new systems, processes, and industry knowledge.
Ability to work onsite in Lexington, KY.

Nice To Haves

Previous customer service, administrative, office support, retail, hospitality, banking, or call center experience.
Experience handling incoming calls and directing inquiries appropriately.
Exposure to insurance, claims, or financial services environments is a plus.

Responsibilities

Provide administrative and operational support to the claims department.
Answer inbound calls and direct customers to the appropriate resources.
Deliver exceptional customer service to policyholders, claimants, agents, adjusters, and other stakeholders.
Process incoming claims information and enter new loss reports into company systems.
Update claims documentation and maintain accurate records.
Prepare, process, and distribute confidential and time-sensitive claim-related documents.
Assist with claim file follow-up activities as needed.
Handle mail distribution, filing, faxing, scanning, imaging, copying, and other office support tasks.
Coordinate meetings and order office supplies.
Greet and direct visitors appropriately.
Verify policyholder information and assist with claim-related inquiries.
Set follow-up activities to ensure timely completion of support tasks.
Support operations during weather-related catastrophe events and other high-volume claim periods.
Assist with various claims disciplines, including: Material Damage, Property Claims, Liability Claims, Subrogation, Workers' Compensation, Medical Claims, Litigation Support.