Check Claims Specialist

First National Bank Texas • Killeen, TX

4d • Onsite

About The Position

Investigate and submit claim disposition recommendations for forgery, unauthorized withdrawals, and paper draft claims. Research and respond to Credit Bureau Claims. Research and process Hold Harmless Claims, Without Entry Claims, ID Theft Claims, and Check Reclamations. Initiate internal closing when needed. Communicate with other bank employees, financial institutions, and account holders, using phone, email, and pre-scripted letters. Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits. Regular and predictable attendance and punctuality. Other duties as assigned.

Requirements

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Professional written and verbal communication skills with internal & external customers
• Exhibit independent critical thinking skills
• Ability to meet deadlines and remain flexible
• Well-organized with sharp attention to detail
• Ability to resolve issues with minimal assistance
• Capacity to work with frequent interruptions
• Demonstrate emotional control under stress and deadlines
• Strong customer service skills (both internal & external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Investigate and submit claim disposition recommendation for forgery, unauthorized withdrawals, and paper draft claims.
• Research and respond to Credit Bureau Claims.
• Research and process Hold Harmless Claims, Without Entry Claims, ID Theft Claims, and Check Reclamations.
• Initiate internal closing when needed.
• Communicate with other bank employees, financial institutions, and account holders, using phone, email, and pre-scripted letters.
• Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED