Senior Operations Processor - Fraud Check Claims
About The Position
The Fraud Check Claims Case Processor protects customers and the bank by onboarding and managing check fraud claims accurately and carefully. The role provides a customer-first experience while reviewing documentation, applying analytical judgment, and complying with applicable regulations. The processor investigates claims, evaluates complex case details, makes decisions to resolve fraud matters efficiently, and works with internal business partners, fraud teams, and peers to support seamless case handling and fraud mitigation. The role is based at one of the posted U.S. Bank locations at least three days per week.
Requirements
- High school diploma or equivalent.
- Four or more years of operations services–related work experience.
- Strong attention to detail and ability to analyze complex information.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple cases simultaneously.
- Proficiency with case management systems and Microsoft Office Suite.
Nice To Haves
- Knowledge of fraud detection processes, banking regulations, and compliance standards.
Responsibilities
- Onboard incoming fraud claims from FDI or customer-submitted paperwork and enter cases into the system of record.
- Review and verify customer documentation for accuracy and completeness.
- Investigate DDA (Demand Deposit Account) fraud claims while applying relevant rules, regulations, and compliance standards.
- Evaluate case details to determine claim validity and make timely, accurate decisions on check and paper fraud transactions.
- Prioritize a customer-first approach throughout all stages of claim handling.
- Recognize emerging issues and escalate concerns promptly.
- Collaborate with internal business partners, peers, and other fraud business lines to support efficient case processing.
- Perform additional responsibilities as assigned by management.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
