Claims Specialist

GEICO • Tampa, FL

6d • Hybrid

About The Position

As an Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely.

Requirements

• Customer-facing Claims experience required.
• High School Diploma or GED required
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Available to work evenings, weekends, and holidays.

Nice To Haves

• Active Florida Adjuster All Lines (0620) license preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• College degree preferred.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED