Claims Specialist, L1 ( Bilingual, Spanish Preferred)

Dealer Tire•Remote Colorado, CO

13d•Onsite

About The Position

The Claims Specialist (Level 1) is responsible for accurately and efficiently processing the intake of new claims requests, while providing outstanding customer service to contract holders, dealers, and repair facilities. This role requires strong attention to detail, adherence to company guidelines, and the ability to manage multiple priorities in a fast-paced call center environment. The Claims Specialist ensures claims are set up accurately, customers receive timely support, and all work aligns with company quality and compliance standards. Sonsio offers industry-leading Vehicle Protection plans covering Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. Since 1984, Sonsio has been a leader in the automotive industry, serving numerous partners across all 50 states, Canada, and Puerto Rico. They provide custom solutions to improve customer acquisition, retention, and profitability, along with end-to-end claims management support.

Requirements

Minimum 1-2 years of experience in customer service and/ or claims processing, preferably within a call center environment.
Proficiency in using Salesforce and Microsoft Office Suite; Outlook, Word, Excel.
Ability to efficiently navigate multiple computer systems while assisting customers.
Excellent verbal and written communication skills.
Proven ability to convey complex information clearly, accurately, and concisely.
Strong commitment to providing exceptional customer experiences.
Demonstrated ability to handle inquiries, issues, and complaints with professionalism and care.
Strong time management and multitasking capabilities in a fast-paced environment.
Effective analytical and problem-solving skills to identify and resolve issues efficiently.
High level of accuracy and attention to detail in processing claims and documentation.
Flexible and adaptable to change; able to learn new systems and processes quickly.
Ability to collaborate effectively with team members and cross-functional departments.
Must have access to a computer with a built-in operating system (e.g., Windows or macOS) and at least one external monitor to perform daily job responsibilities.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual, Spanish Preferred

Responsibilities

Process standard claims accurately and within SLA
Maintain detailed claim documentation, photos, and communication logs
Provide high-quality customer service to contract holders and repair facilities
Accurately enter and update customer information, interactions, and case details in applicable CRM
Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues
Achieve call, QA, and attendance metrics
Follow established workflows, and escalation processes
Handle and resolve customer complaints in a professional and timely manner.
Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.