Claims Specialist I

Aon Corporation • Alpharetta, GA

5h • Hybrid

About The Position

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. This is a hybrid role with 3 days working from the Alpharetta, GA office and 2 remote.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• Customer service experience.
• Must be bilingual (English/Spanish)
• Strong communication and listening skills.
• Ability to multi-task and manage time effectively.
• Writes clearly, concisely and effectively.
• Proficient in Microsoft Office Suites.
• Ability to work independently.
• Tasks requires judgment and critical thinking skills.

Responsibilities

• Handle a moderate to high volume of inbound calls and seek to create a positive experience for each caller.
• Listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response which would include initiating benefits, cancelling the protection, and/or answering questions related to a benefit.
• Follow communication “scripts” based on client parameters.
• Initiate benefits (claims), process benefit related transaction cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level.
• Review and analyze what documentation is needed to process the benefit or cancellation.
• Identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.
• Maneuver through various systems while engaging with the customer.
• Act as a liaison between the Benefit/Resolution Analysts and customers.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off
• 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions
• two “Global Wellbeing Days” each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees