Auto Claims Specialist I (Manheim)

Cox Enterprises•Anaheim, CA

1d•Onsite

About The Position

At Manheim, a Cox Automotive company, the Auto Claims Specialist I (also referred to as Arbitrator I) plays a crucial role in ensuring customer satisfaction by resolving complaints and preventing future issues. This position involves learning the processes for resolving customer complaints and coordinating with various stakeholders. The specialist will work with buyers, sellers, and dealers to coordinate and validate customer returns and claims, investigate cases, mediate disputes, and negotiate resolutions.

Requirements

A high school diploma or GED and less than 2 years of related experience.
Accuracy and attention to detail.
Organizational and time management skills.
The ability to adapt in a fluid and changing environment.

Nice To Haves

1+ years of automotive or body shop experience.
Claims adjuster experience.

Responsibilities

Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
Uses appropriate levels/limits of financial approval authority to resolve cases.
Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
Engages with supervisor/manager to determine if escalation is required.
Performs other duties as assigned.

Benefits

Exceptional work/life balance at Cox, with flexible time-off policies.
Competitive salary package.
Top-notch bonus & incentive plans.
Great healthcare benefits package from day one.
Multiple options are available for individuals and families.
One employee-only plan could be FREE, if you participate in our health screening program.
10 days of free child or senior care through your complimentary Care.com membership.
Generous 401(k) retirement plans with up to 6% company match.
Employee discounts on hundreds of items, from cars to computers to continuing education.
Inclusive parental leave policies.
Comprehensive fertility coverage.
Adoption assistance.
Paid hours for volunteering in your community.
Pet insurance.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Minimum of sixteen hours of paid time off every month.
Seven paid holidays throughout the calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.