Claims Specialist 1

Public Consulting Group•Chula Vista, CA

1d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. PCG is seeking a highly motivated, detail-oriented, and dependable Claims Specialist I to support our Stage 1 Child Care Payment Services Program in San Diego, California. This position plays a critical role in ensuring the accurate and timely processing of child care payments to providers while assisting CalWORKs families in accessing essential child care services. The Claims Specialist I is responsible for managing, collecting, tracking, and reporting child care payment and supportive services information through various systems, including KinderTrack and CalSAWS. The ideal candidate demonstrates strong customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Requirements

Strong initiative and ability to prioritize tasks, manage competing responsibilities, and meet established deadlines.
Excellent interpersonal skills with the ability to interact professionally with clients, providers, community partners, and team members.
Exceptional attention to detail and commitment to maintaining accuracy in all work products.
Possesses strong administrative, technical, and customer service skills, including proficiency in Microsoft Office applications, data entry, and database management.
Demonstrates the ability to learn new systems, interpret and apply policies and procedures, manage multiple priorities, and meet deadlines in a fast-paced environment.
Skilled in communication, problem-solving, critical thinking, and maintaining accurate records with exceptional attention to detail.
Works effectively both independently and collaboratively, provides professional support to diverse populations, handles confidential information with discretion, and remains adaptable while ensuring compliance with organizational policies, procedures, and quality standards.

Nice To Haves

Experience with systems such as CalSAWS and KinderTrack is preferred but not required.
Bachelor's degree preferred.
Proficiency in Microsoft Excel required.
Prior accounting, bookkeeping, payment processing, or related financial experience is preferred.
Experience working with social service programs, child care services, or public assistance programs is a plus.

Responsibilities

Responsible for reviewing and processing child care provider payments accurately and in compliance with program policies and timelines.
Maintains positive relationships with participants, providers, county staff, and partner agencies while delivering professional customer service.
Ensures accurate data entry, payment reconciliation, recordkeeping, reporting, and budget file maintenance to support program operations, compliance, and audits.
Monitors workloads, meets productivity goals, participates in trainings and team activities, communicates regularly with supervisors, and collaborates with team members and community partners to ensure efficient service delivery and positive client outcomes.
Accurately enter provider timesheets, invoices, payment data, and client information into applicable systems.
Maintains confidentiality and adheres to all program guidelines, policies, and quality standards.