Claims Service Representative

Allstate • Toronto, ON

18h • Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Requirements

• 1 year of customer service experience
• 1 year auto/property claim adjusting
• Competency in oral and written communication, preferable multilingual
• Skilled in providing exceptional customer service
• Able to work under pressure and high volumes completing tasks efficiently

Responsibilities

• Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
• Handle inquiry calls for both Auto and Property customers, making decisions on claims
• Provide exceptional Customer Experience based on claims service and quality standards
• Responding to customers with empathy, care and concern
• Secure and accurately document all details concerning a loss
• Explain claim process and next steps as necessary
• Set up Method of Inspections and/or Emergency Services where required

Benefits

• Flexible Work Arrangements
• 7% employer match on contributions to our RRSP program
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed