Claims Service Coordinator, Claims Assistant

Acrisure•Bradenton, FL

1d•Onsite

About The Position

Acrisure is seeking a Claims Service Coordinator to support the claims team by performing a variety of administrative, customer service, and claims support activities. This role plays an important part in helping claims professionals manage files efficiently while ensuring timely communication and accurate documentation throughout the claims process. This position is ideal for someone who enjoys staying organized, helping others, managing multiple priorities, and working in a fast-paced team environment. Prior claims experience is beneficial, but not required. We are willing to train the right individual who demonstrates strong communication skills, attention to detail, and a desire to build a career within the insurance industry. This role offers the opportunity to gain exposure to claims operations, legal processes, medical coordination, and customer support while building valuable insurance industry experience.

Requirements

1+ year of customer service, administrative, clerical, or office experience beneficial
Strong verbal and written communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong organizational skills and attention to detail
Ability to work effectively both independently and as part of a team
Customer-focused mindset with a professional and positive approach
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
Ability to learn new systems, processes, and insurance concepts
Experience working in insurance, healthcare, legal support, or claims environments beneficial
High school diploma or equivalent required

Nice To Haves

Prior claims experience is beneficial
Additional education, training, or industry experience beneficial

Responsibilities

Provide administrative support to claims professionals and claims operations teams
Prepare files and documentation for legal defense referrals, subpoenas, and claim-related requests
Prepare and distribute various letters, reports, and forms
Schedule physician appointments and coordinate related correspondence and records
Organize, review, and prepare records for utilization review, legal review, and other claim-related activities
Respond to inbound customer inquiries and assist with claim-related questions
Make outbound calls to gather information and follow up on outstanding items
Maintain accurate records and documentation within claims systems
Assist with file organization and document management activities
Support departmental projects and process improvement initiatives as assigned
Perform additional duties and projects as assigned