Claims Research Specialist - State National

Markel•Bedford, TX

1d•Hybrid

About The Position

Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster. Designated as point of contact to borrowers, clients and various vendors for claims that have been filed.

Requirements

Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required
Typing of 45 wpm
Good attention to detail
Ability to multi-task
Good verbal and written communication skills
Good time management and organizational skills
Knowledge of claims processing required
High School Diploma or equivalent required
Previous experience working in a claims environment required
1-3 years of general office experience required
US Work Authorization required

Nice To Haves

Knowledge of Collateral Protection Insurance helpful
Insurtrak knowledge helpful

Responsibilities

Answer and respond to telephone inquiries from clients and borrowers
Request status updates from vendors (i.e. appraisers, skip-tracers)
Obtain missing information on files by contacting appropriate contact via phone, fax or email
Ensure files have required information and documentation before going to the adjuster
Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies
Document files with pertinent information
Responsible for complying with state laws, policies and company procedures
Other duties as assigned or required