Claims Representative

Auto-Owners Insurance Company • Knoxville, TN

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About The Position

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision through the claim lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and promptly. It includes completing the Company’s claims training program for the assigned insurance line and developing foundational knowledge of the Company’s insurance products and claim-handling procedures.

After initial in-person training, the position may offer work-from-home flexibility based on job responsibilities and as defined by the leadership team. The employee may need to obtain and maintain adjuster licenses if required by statute, within the timeline established by the Company or legal requirements. The role requires the ability to drive an automobile, hold a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage. The Company requires the ability to work in the U.S. without current or future sponsorship.

Requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multitask, and make decisions independently.
• Above-average written and verbal communication skills.
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group of individuals.
• Ability to accurately handle mathematical problems, including geometry (area and volume) and financial matters such as sums, unit costs, and understanding personal and business finance documents.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to work in the U.S. without current or future sponsorship.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study insurance policies, endorsements, and forms to build foundational knowledge of Company products.
• Learn and comply with Company claim-handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Build skills to effectively serve agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third parties.
• Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
• Study for, obtain, and maintain adjuster license(s) when required by statute and within the timelines established by the Company or legal requirements.
• Continually develop product knowledge through participation in approved educational programs.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Competitive base salary and excellent compensation/benefits package.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid time off, including holidays, vacation days, personal time, and sick leave.
• Merit-based work-from-home program after initial in-person training, subject to job responsibilities and leadership-team guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level