Claims Representative/Sr. Claims Representative - Auto Property Damage with Experience

Plymouth Rock Assurance Corporation • Uniondale, NY

1d

About The Position

The Auto Property Damage Claims Representative manages automobile property damage claims within the Auto PD Claim Unit. The role requires strong customer service, patience, and professionalism in a fast-paced environment with significant phone interaction, including the ability to handle adversarial situations professionally. Comparative negligence claim handling experience is required.

Responsibilities include analyzing policy provisions, investigating accidents and coverage disputes, determining liability and damages, managing reserves, coordinating vehicle inspections, negotiating and settling claims within authority, and maintaining timely communication with insureds, claimants, brokers, vendors, and other parties. The position also handles applicable subrogation matters and special civil part lawsuits or intercompany arbitrations, supports Commercial Claims handling, and completes related administrative duties while following applicable privacy guidelines, laws, and regulations.

Requirements

• Bachelor’s degree required.
• At least 2 years of related property damage claim experience required.
• Comparative negligence claim handling experience required.
• Proficiency in personal computer skills, including Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks effectively.
• Excellent communication, organizational, and customer service skills.
• Strong verbal and written communication skills.
• Ability to work professionally in adversarial situations and in a fast-paced environment with significant phone interaction.

Nice To Haves

• Licensure in Connecticut, New Hampshire, Rhode Island, and other foreign states is preferred.

Responsibilities

• Investigate and interpret policy provisions, endorsements, and conditions to determine coverage for automobile property claims.
• Identify and investigate contested coverage claims that may require a roundtable discussion.
• Investigate auto accidents by interviewing claimants, witnesses, investigating officers, and other relevant parties.
• Secure and analyze records, documentation, and loss-scene information to determine proximate cause, negligence, and damages.
• Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within individual authority limits; seek supervisor approval for claims exceeding authority or requiring additional guidance.
• Maintain follow-up systems for pending files and advise insureds, claimants, and brokers on claim status.
• Act as an intermediary between the company, preferred vendors, and customers to resolve disputes.
• Ensure claims handling complies with privacy guidelines, laws, and regulations.
• Provide backup support for Commercial Claims handling.
• Investigate and initiate subrogation processes when applicable.
• Handle and respond to special civil part lawsuits or intercompany arbitrations related to auto property damage claims.
• Answer calls, return voicemails, and respond promptly to emails and text correspondence.
• Process incoming and outgoing mail in a timely manner and in accordance with state guidelines.
• Complete other duties as assigned.

Benefits

• 4 weeks of accrued paid time off and 9 paid national holidays per year.
• Tuition reimbursement.
• Medical, dental, and vision insurance options starting on Day 1.
• Health and wellness program and fitness reimbursements.
• Auto and home insurance discounts.
• Matching gift opportunities.
• Annual 401(k) employer contribution of up to 7.5% of base salary.
• Paid family leave options, including paid parental leave.
• Professional development resources, including LinkedIn Learning and licensure assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level