Claims Representative Specialist - Commercial Lines
Sentry Insurance Agency•Goldsboro, NC
•Hybrid
About The Position
A highly experienced adjuster managing a caseload of complex claims, including litigation, to resolution. This position will report to a Sentry office under our hybrid work model. As a Claims Representative Specialist on one of Sentry’s Commercial Liability teams, this highly experienced claims adjuster will provide prompt claim investigation, evaluation, and settlement or denial of highly complex claims including those in litigation. The claims involve, but are not limited to, general liability and commercial auto losses.
Requirements
- Bachelor’s degree or equivalent work experience
- 5+ years of related work experience, with experience in handling transportation claims preferred
- Extensive claims knowledge with ability to understand and manage litigated claims
- Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
- Ability to make appropriate claim decisions, prioritize, and manage workload
- Advanced writing, communication, and presentation skills
- Advanced conflict resolution and negotiation skills
- Technological aptitude
Nice To Haves
- experience in handling transportation claims preferred
Responsibilities
- Verify coverages and perform coverage investigations including issuing reservation of rights and/or disclaimers
- Investigate losses and negotiate claims settlements with claimants and their legal representative within assigned authority limits
- Manage investigative process by taking recorded statements, obtaining investigative reports, evaluating damages or eligibility for benefits, and determining legal responsibility
- Prepare and present claims for discussion among the commercial claim leadership team as part of Sentry’s collaborative escalation process
- Maintain accurate documentation of investigative facts and decisions that occur during the investigation, evaluation, or resolution processes.
- Strategize with defense counsel to defend our insureds in business related liability exposures
- Assist the claims team with training and providing technical claims knowledge
Benefits
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Sentry University (SentryU)
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
