Claims Representative II, Special Lines
About The Position
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Inside Claims Representative, Special Lines you will be responsible for the investigation, negotiation and settlement of commercial and farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.
Requirements
- Three years of experience in insurance claims or a related field.
- Completed post-secondary education in insurance, risk management or a related discipline.
- Hold the Chartered Insurance Professional (CIP) designation.
- Have or are working towards the Provincial Adjuster Licences.
- Experience working in a contact centre and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.
Nice To Haves
- French is an asset.
- Influence change and are committed to continuous improvement, in order to exceed client expectations.
- Leverage critical thinking skills to identify problems and proactively propose solutions.
- Strong communication skills allow you to clearly convey messages.
- An effective team player who shares knowledge to support our peers.
Responsibilities
- Maintaining commercial and farm claims files, including the completion of comprehensive evaluations to determine coverage and the effective negotiation and settlement of each claim.
- Collaborating and fostering partnerships with Investigative Services in completing complex investigations.
- Communicating with clients, delivering clear messages and keeping them informed and liaising with stakeholders to ensure the efficient, timely and quality settlement of claims.
- Supporting the development of team members through coaching and sharing claims handling knowledge, acting as a technical resource and providing guidance and quality management for new staff.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
Benefits
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- Competitive salary and incentive programs.
- Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
