Claims Recovery Representative II
About The Position
Responsible for assisting and completing basic debit and credit card investigations, including fraud, and/or reviewing basic cardholder claim reports in order to take appropriate action to mitigate loss to the organization. Performs a wide range of servicing duties relating to Credit Union share accounts. Responsible for the Member Service experience as it relates to all debit and credit card claim recovery processes. Assists in investigating external fraud, crimes and criminal acts against the Credit Union or its Members. This includes all aspects of a debit or credit card claim or fraud investigation including, interviews, criminal report filing, loss recovery and recommendations for charge-off, legal action when necessary. Maintains confidentiality of information as well as controls and protects sensitive information and materials. Thorough understanding of the department's controls and responsible for recommending additional controls to safeguard the Members and Credit Union assets. Researches and resolves account and general ledger issues on a daily basis. Reconciles high volume general ledger accounts. Effectively and courteously deals with internal/external Members with claim filings or suspicious account activity or when seeking supporting documentation in order to accurately complete the complete claim process. Also responsible for conducting interviews both internally and externally with Members, merchants and law enforcement agencies resulting from claim filings, suspicious or fraudulent activity. Understands the legal and regulatory requirements relative to the financial services industry and credit unions.
Requirements
- High School Diploma or GED required
- 1-3 years of prior related experience required
- Ability to organize, prioritize, and complete multiple tasks in a high production fast-paced setting.
- Ability to navigate through multiple computer systems.
Responsibilities
- Assisting and completing basic debit and credit card investigations, including fraud.
- Reviewing basic cardholder claim reports to mitigate organizational loss.
- Performing a wide range of servicing duties relating to Credit Union share accounts.
- Managing the Member Service experience for debit and credit card claim recovery processes.
- Investigating external fraud, crimes, and criminal acts against the Credit Union or its Members.
- Conducting interviews internally and externally with Members, merchants, and law enforcement agencies.
- Maintaining confidentiality and protecting sensitive information and materials.
- Understanding department controls and recommending additional controls.
- Researching and resolving account and general ledger issues daily.
- Reconciling high volume general ledger accounts.
- Dealing effectively and courteously with internal/external Members regarding claim filings or suspicious account activity.
- Seeking supporting documentation to accurately complete the claim process.
- Understanding legal and regulatory requirements relative to the financial services industry and credit unions.
- Performing other duties as assigned.
- Complying with regulatory compliance and assigned training requirements including but not limited to BSA regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
