Claims Representative II

Solera • Schaumburg, IL

12d

About The Position

The Claims Representative II manages the repair process from start to finish, providing effective and professional service. The role handles claim assignments in coordination with insurance carriers, vehicle owners, and auto repair facilities; maintains accurate documentation; and communicates with customers and other parties by telephone and email. The representative works across multiple systems to achieve claim-related goals and must be flexible to work extended or nonstandard hours as needed, including weekends, holidays, and evenings.

Requirements

• Flexibility to work extended or flexible hours as necessary, including weekends, holidays, and evenings.

Responsibilities

• Manage the repair process from start to finish to ensure effective and professional service.
• Handle assignments appropriately through interactions with insurance carriers, vehicle owners, and auto repair facilities.
• Organize and maintain detailed records and proper documentation for each claim transaction.
• Verify the accuracy of assignments received.
• Record customer interactions and transactions, including inquiry, complaint, or comment details and actions taken.
• Contact customers by telephone or email to provide claim information, modify or cancel assignments, or obtain details about complaints.
• Correspond by email and phone with insurance carriers, insured parties, and repair facilities.
• Work efficiently across multiple systems to achieve a shared goal.
• Perform other related or additional responsibilities as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed