Claims Representative II

Solera • Schaumburg, IL

11d

About The Position

The Claims Representative II manages the repair process from start to finish, ensuring effective and professional service. The role handles assignments appropriately through interactions with insurance carriers, vehicle owners, and auto repair facilities. It maintains detailed records and proper documentation for each claim transaction, verifies assignment accuracy, and records customer inquiries, complaints, comments, and actions taken. The representative communicates with customers by phone or email to provide claim information, modify or cancel assignments, or obtain complaint details, and corresponds with insurance carriers, insured parties, and repair facilities. The position requires working efficiently across multiple systems and being flexible to work extended hours, including evenings, weekends, and holidays, as necessary. Other related or additional responsibilities may be assigned.

Requirements

• Flexibility to work extended or flexible hours, including weekends, holidays, and evenings, as necessary.

Responsibilities

• Manage the repair process from start to finish to ensure effective and professional service.
• Handle assignments appropriately based on interactions with insurance carriers, vehicle owners, and auto repair facilities.
• Organize and maintain detailed records and proper documentation for each claim transaction.
• Verify the accuracy of received assignments.
• Record details of customer inquiries, complaints, or comments, along with actions taken.
• Contact customers by telephone or email to provide claims information, modify or cancel assignments, or obtain complaint details.
• Correspond with insurance carriers, insured parties, and repair facilities by email and phone.
• Work efficiently in multiple systems to achieve a singular goal.
• Perform other related or additional responsibilities as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed