Claims Representative I (training cohort)
West Bend Insurance Company•West Bend, WI
•Hybrid
About The Position
West Bend is hiring an entry-level Claims Representative for a training cohort starting in January 2027. The role provides hands-on training, coaching, and support to learn how to manage claims from start to finish, make decisions, solve problems, and assist customers through unexpected situations. Prior insurance knowledge is not required. The position has a hybrid schedule for candidates located within 50 miles of the West Bend office, including in-person collaboration days, team meetings, and other events.
Requirements
- Curiosity.
- Communication skills.
- Good judgment.
- Organization.
- Willingness to learn.
Responsibilities
- Investigate claims by speaking with customers, claimants, and witnesses to determine what happened.
- Review information and make coverage and liability decisions.
- Evaluate damages and determine appropriate next steps.
- Work with customers and other parties to resolve claims.
- Negotiate settlements.
- Manage a caseload and keep claims moving.
- Support customers during unexpected situations.
Benefits
- Medical and prescription insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Short- and long-term disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability insurance
- Accident and Critical Illness insurance
- Employee Assistance Program
- 401(k) plan with company match
- Pet insurance
- Paid time off: standard first-year allotment is 17 days, prorated based on month of hire; enhanced PTO may be available for experienced candidates
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
