Claims Representative I (training cohort)
About The Position
West Bend is building a new class of entry-level Claims Representatives, scheduled to start in January 2027. The role includes hands-on training and support to learn how to manage claims from start to finish, solve problems, make decisions, and help customers through unexpected situations. The claims training program teaches the insurance business and provides coaching to support development in the role. The position offers a hybrid work schedule for candidates located within 50 miles of the West Bend office. In-person attendance is for collaboration days, team meetings, and other events. The hourly pay range is $24.00–$29.00. Actual base pay depends on factors including job-related knowledge and skills, experience, business needs, geographical location, and internal equity.
Requirements
- Curiosity.
- Communication skills.
- Good judgment.
- Organization.
- Willingness to learn.
Responsibilities
- Gather information about what happened by speaking with customers, claimants, and witnesses.
- Review information and make coverage and liability decisions.
- Evaluate damages and determine next steps.
- Work with customers and other parties to resolve claims.
- Negotiate settlements.
- Manage a caseload and keep claims moving.
- Support customers during unexpected situations.
Benefits
- Medical and prescription insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Short- and long-term disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability insurance
- Accident and critical illness insurance
- Employee Assistance Program
- 401(k) plan with company match
- Pet insurance
- Paid time off; standard first-year PTO is 17 days, prorated based on month of hire
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
