Claims Representative I, Subrogation

Intact FC • Mississauga, ON

4d • CA$50,900 - CA$62,200 • Hybrid

About The Position

As a Claims Representative I Subrogation, your work will have a big impact on the investigation, negotiation and settlement of property and/or automotive physical damage subrogation claims. You will provide quality service and ensure prompt and equitable recovery of claims in line with Corporate policies and standards.

Requirements

• University degree, college diploma, or equivalent business experience.
• Minimum 1–2 years of experience handling property, casualty, and/or subrogation claims.
• Strong investigative, analytical, and decision-making skills.
• Excellent written and verbal communication skills with the ability to negotiate effectively.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work collaboratively in a fast-paced, customer-focused environment.
• Proficiency with Microsoft Office applications and claims management systems.
• A continuous improvement mindset with a focus on customer experience and operational excellence.
• Must be eligible to work in Canada from the anticipated start date and throughout their employment.

Nice To Haves

• CIP designation (or working toward completion) is considered an asset.

Responsibilities

• Investigate property loss files with moderate complexity to support prompt and equitable recoveries in line with corporate policies and standards.
• Conduct investigations by determining necessary contacts, collecting feasibility and/or civil action information, and protecting recovery opportunities.
• Analyze and document claim files by gathering and reviewing repair reports, statements from third party adjusters, claimants, witnesses, and other pertinent parties.
• Negotiate and settle claims with authority limits while collaborating with third parties, lawyers, insurers, and internal stakeholders.
• Prepare recommendations for further action and refer files to appropriate teams when required.
• Provide quality customer service by responding to inquiries related to investigations and the claims process.
• Maintain effective communication and relationships with claims departments, legal partners, experts, and external vendors.
• Ensure claims are handled in accordance with service standards, policies, and best practices.
• Identify opportunities for process improvements and operational efficiencies.
• Support additional duties and projects as assigned.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree