Claims Recovery Specialist
Suddath Companies•Jacksonville, FL
•Onsite
About The Position
Completes chargeback audits, reports, and claim subrogation within required timeframes. Responsible for managing agent subrogation email. Responsible for review of agent disputes within required timeframe. Suddath is a company with a 100+ year reputation for excellence, known for being innovative, growing, and financially stable. They are dedicated to promoting a culture that thrives on inclusion and diversity. Suddath offers relocation and logistics services globally and is recognized as one of the best places to work, providing a caring, family environment.
Requirements
- High school diploma or general education degree (GED) required
- Two to three years of experience in customer service and administrative
- Excellent verbal and written communication skills
- Highly customer service oriented
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday
- Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
- Excellent teamwork and interpersonal skills required
- Excellent attention to detail and follow through
- Ability to develop and maintain positive working relationships with internal and external customers
- Aptitude for working under deadlines and within specific timeframes
- Self-motivated; works with urgency
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong knowledge of Microsoft Office Suite
- Ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
Nice To Haves
- Military and/or transportation industries experience preferred
- Experience in a multi-dimensional role where customer contact is both written and verbal
- Prior experience in the moving industry preferred, or a combination of education and experience.
Responsibilities
- Manages agent subrogation inbox daily
- First point of contact for agent information requests and subrogation disputes
- Completes chargeback audits, reports, and claim subrogation within required timeframes
- Updates claims system with rebuttal status within 2 business days of receipt
- Respond to agents with rebuttal results within required timeframes
- Make necessary changes in claims system according to agent rebuttal results
- Assist with answering claims department workgroup calls during scheduled time
- Cross-training as necessary
- Ability to work overtime as required
Benefits
- Competitive wage
- Comprehensive benefits package
- 401(k) plan with company matching
- Weekly pay for hourly-paid employees
- Biweekly pay for salaried employees
- Paid Time Off (PTO)
- Paid company holidays
- Tuition reimbursement plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
