Claims Recovery Agent - KARMO

Wingman Group PTY

2d•Remote

About The Position

Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process. This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment. The Claims Recovery Agent manages recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription, driving the recovery phase of the process. A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies.

Requirements

Robust organizational and management capabilities to uphold departmental standards.
High-level technical aptitude across the full suite of Microsoft Office applications.
Exceptional clarity and professionalism in both written correspondence and verbal engagement.
A dedicated focus on providing empathetic and high-quality service outcomes.
Unwavering precision in claim documentation and file maintenance.
Agility and assurance when navigating complex decision-making processes.
Demonstrated history in client-facing environments with a dedicated commitment to customer-first outcomes.
Proven capability to operate effectively within a dispersed national team structure.
Practical experience in driving functional delivery and maintaining workflow momentum.
A consistent background in attaining and surpassing key metrics and organizational targets.
Expertise in the analysis, interpretation, and application of complex operational protocols.
Exceptional organizational skills to manage legal documentation and compliance needs for vehicle subscriptions.
High-level proficiency in professional verbal engagement and written correspondence.
Technical literacy across electronic databases and search platforms to support business requirements.
Ability to rapidly acquire and articulate service information to provide high-quality customer guidance.
Competence in navigating diverse technologies and internal platforms essential to the subscription model.
RAM: 8GB
CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
HDD/SDD: 512 GB
Operating System: Windows 11 Home or Pro
Power Backup: Powestation, Powerbank, UPS, etc.
Extra Display: Secondary/External Monitor
Audio & Video: Noise-Cancelling Headset + Web Cam
Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.
BIR as you are a contractor (Required to submit any contributions required by the government.)
NBI or Police Clearance
Any Government-issued ID

Nice To Haves

Motor vehicle claims / insurance recovery
Vehicle subscription / fleet management

Responsibilities

Execute internal claims management protocols to ensure best practices and maximize recovery outcomes.
Lead settlement negotiations with involved third-party insurers.
Collaborate with the Asset Manager to mitigate and finalize third-party losses.
Manage the recovery of losses resulting from motor vehicle collisions.
Administer claims files effectively through comprehensive administrative management.
Update and maintain accurate file records within the claims database systems.
Serve as the primary point of contact for the Asset Manager regarding recovery processes.
Consistently provide exceptional customer service performance.
Partner with operations to drive continuous improvement in claims reporting and management.
Foster strong collaborative relationships across the Karmo group and with external supply networks.

Benefits

20 Paid Time Off
Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
Annual Trip – connect with the broader Wingman community in person.
Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
Access to a Network – collaborate with fellow contractors and onshore specialists.
Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
100% Work-From-Home Contracts – all engagements designed for remote delivery.
Company events
Opportunities for promotion
Promotion to permanent employee