Check Claims Processor

U.S. Bank•Saint Paul, MN

20h•Hybrid

About The Position

This role is responsible for reviewing and processing fraud‑related claims, primarily involving check transactions. Daily activities include ensuring all required documentation is received, evaluating claims to determine whether they should be honored or denied based on applicable criteria, and taking appropriate account actions. The role also involves debiting customer accounts or general ledger accounts when applicable, locating and tracking available funds, and partnering with internal teams to support claim resolution and fund recovery. Ongoing communication with internal stakeholders is required to coordinate claim decisions, account activity, and fund movement.

Requirements

High school diploma or equivalent
Four years or more of operations services related work experience
Strong PC skills
Good verbal and written communication skills

Nice To Haves

Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

Reviewing and processing fraud‑related claims, primarily involving check transactions.
Ensuring all required documentation is received.
Evaluating claims to determine whether they should be honored or denied based on applicable criteria.
Taking appropriate account actions.
Debiting customer accounts or general ledger accounts when applicable.
Locating and tracking available funds.
Partnering with internal teams to support claim resolution and fund recovery.
Ongoing communication with internal stakeholders to coordinate claim decisions, account activity, and fund movement.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension