Claims Processor L1

iA American • Austin, TX

1d • Hybrid

About The Position

Claims Processor L1 Build the future with us Are you driven by delivering exceptional customer service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Processor L1 , you will play a key role in supporting our contract holders and dealer partners by accurately adjudicating claims and ensuring a smooth, supportive customer experience. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you’ll accomplish with us As a Claims Processor L1 , you’ll be at the core of our mission. Here are the main responsibilities:

Requirements

• Is known for their strong customer service skills and professionalism
• Stands out for their ability to analyze information and think critically
• Demonstrates strong attention to detail and accuracy
• Is recognized for their ability to multitask and stay organized under pressure
• Has a High School Diploma or equivalent (industry experience strongly preferred)
• Shows strong written and verbal communication skills
• Learns new systems quickly and is comfortable with computer‑based work
• Adapts well to procedural and organizational changes
• Works well independently and as part of a team
• Brings a positive, learning‑oriented attitude

Nice To Haves

• Has experience in the insurance or financial services industry, ideally in automotive or casualty lines

Responsibilities

• Answer at least 40 inbound calls per day from technicians, customers, and dealer partners
• Gather all necessary information regarding part numbers, pricing, and repair details to accurately adjudicate claims
• Use critical thinking skills to determine the validity of warranty claims
• Provide exceptional service to contract holders and dealer partners
• Navigate and use our administration system to access customer and claim information
• Respond to and resolve claims in accordance with departmental policies and procedures
• Place outbound calls to gather additional information as needed
• Fax or mail letters to customers and dealerships requesting documentation
• Stay up to date on innovations in aftermarket products and warranties
• Maintain pace and accuracy in a fast‑changing, growing environment

Benefits

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
• Flexible group insurance
• Competitive pension plan
• Stock purchase plan
• Vacation and wellness/personal development days
• Telemedicine
• Employee and family assistance program
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees