Claims Processor L1

iA Financial Group (Industrial Alliance)•Austin, TX

2d•Hybrid

About The Position

Are you driven by delivering exceptional customer service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Claims Processor L1, you will play a key role in supporting our contract holders and dealer partners by accurately adjudicating claims and ensuring a smooth, supportive customer experience. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Is known for their strong customer service skills and professionalism
Stands out for their ability to analyze information and think critically
Demonstrates strong attention to detail and accuracy
Is recognized for their ability to multitask and stay organized under pressure
Has a High School Diploma or equivalent (industry experience strongly preferred)
Shows strong written and verbal communication skills
Learns new systems quickly and is comfortable with computer‑based work
Adapts well to procedural and organizational changes
Works well independently and as part of a team
Brings a positive, learning‑oriented attitude

Nice To Haves

Has experience in the insurance or financial services industry, ideally in automotive or casualty lines

Responsibilities

Answer at least 40 inbound calls per day from technicians, customers, and dealer partners
Gather all necessary information regarding part numbers, pricing, and repair details to accurately adjudicate claims
Use critical thinking skills to determine the validity of warranty claims
Provide exceptional service to contract holders and dealer partners
Navigate and use our administration system to access customer and claim information
Respond to and resolve claims in accordance with departmental policies and procedures
Place outbound calls to gather additional information as needed
Fax or mail letters to customers and dealerships requesting documentation
Stay up to date on innovations in aftermarket products and warranties
Maintain pace and accuracy in a fast‑changing, growing environment