Claims Operations Associate II-Hybrid

National Interstate Corporation•Richfield, OH

4d•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and is a leading commercial transportation insurer in the nation, offering risk financing solutions across all 50 states. They provide traditional insurance and alternative risk transfer programs, including group captive programs for niche markets. National Interstate is recognized as a multiple Northcoast 99 winner and a Cleveland Plain Dealer Top Workplace. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. They aim to create an inclusive workplace where employees feel empowered and can perform at their best. Since 1989, National Interstate has specialized in the insurance needs of the transportation industry, focusing on product design, loss control, and claim services. The Claims Operations Associate will join the team in Richfield, OH, working a hybrid schedule. The company culture emphasizes connection, shared learning, and strong relationships, with employees expected to be on-site four days a week (Tuesday-Thursday core days) and one day remotely, determined by business needs.

Requirements

High School Diploma (Associate degree preferred)
Generally, a minimum of 3 years of experience in claim operations or customer service.
Develops knowledge of local, state, and federal insurance-related policies.
Effective analytical and organizational abilities with a focus on prioritization.
Working knowledge of claim data processing systems.
Excellent interpersonal and communication skills.

Responsibilities

Processes and organizes claim file information for basic claims for one or more lines.
Handles moderately complex claims including claims with coverage questions or recovery potential.
Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
Performs other duties as assigned.