Analyst, Claims - Hybrid

XPO•North Richland Hills, TX

5d•Hybrid

About The Position

The Analyst, Claims will be responsible for understanding and qualifying the type of claims filed; investigating and analyzing cargo claims for loss, damage and delays to determine company liability and costs for damage or loss while protecting company and customer interests. This role involves understanding and interpreting legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification, and negotiating cargo liability. The analyst will collaborate with Sales, Pricing, Operations and customers regarding disposition of claims, compose professional claims correspondence, and manage claims inventory to meet individual, team and company goals. The position also requires processing claims according to company policies and procedures, handling customer inquiries and complaints, and providing claim prevention techniques and tips to the field. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

Requirements

Bachelor’s degree or equivalent related work or military experience
1 year of experience as a cargo claims examiner, analyst or in a similar capacity working with liability and risk

Nice To Haves

2 years of related experience
Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements and the National Motor Freight Classification system
Knowledge of risk reduction and claims process
Exceptional customer service skills
Able to communicate with executive management regarding the decision-making process of claims declined and/or paid
Excellent written, verbal and telephone communication skills
Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

Responsibilities

Understand and qualify the type of claims filed; investigate and analyze cargo claims for loss, damage and delays to determine company liability and costs for damage or loss while protecting company and customer interests
Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification; negotiate cargo liability
Collaborate with Sales, Pricing, Operations and customers regarding disposition of claims
Compose professional claims correspondence
Manage claims inventory to meet individual, team and company goals; process claims according to company policies and procedures
Handle customer inquiries and complaints
Provide claim prevention techniques and tips to the field