Claims Operations Associate II-Hybrid

National Interstate Insurance Company•Richfield, OH

6d•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and is a leading commercial transportation insurer. They offer risk financing solutions across all 50 states, including traditional insurance and alternative risk transfer programs. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration. National Interstate is seeking a Claims Operations Associate to join their team in Richfield, OH, working a hybrid schedule. The company culture emphasizes connection, shared learning, and strong relationships, with employees expected to be on-site four days a week (core in-office days are Tuesday-Thursday) and one day remotely, determined by business needs. Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry, focusing on product design, loss control, and claim services.

Requirements

High School Diploma (Associate degree preferred)
Generally, a minimum of 3 years of experience in claim operations or customer service.
Develops knowledge of local, state, and federal insurance-related policies.
Effective analytical and organizational abilities with a focus on prioritization.
Working knowledge of claim data processing systems.
Excellent interpersonal and communication skills.

Responsibilities

Processes and organizes claim file information for basic claims for one or more lines.
Handles moderately complex claims including claims with coverage questions or recovery potential.
Assists in identifying opportunities to streamline claims procedures, enhance efficiency, and reduce costs.
Performs other duties as assigned.