Claims Operations Assistant

Tokio Marine Canada Ltd • Toronto, ON

10d • Hybrid

About The Position

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. They partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, they collaborate under a shared framework while maintaining autonomy and local decision making. TMCan supports Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships. The company is looking for a Claims Operations Assistant to join their team to support the Claims team with key administrative tasks, including opening new claims, claim acknowledgement emails, processing payments, reserve transactions and recoveries across multiple lines of business, in addition to processing monthly claims bordereaux.

Requirements

• 1-3 years of relevant experience
• Claims related experience, preferably in commercial property and casualty and/or commercial specialty lines insurance
• Proficiency in Microsoft Excel
• Excellent verbal and written communication skills
• Ability to collaborate within a team to reach goals
• Ability to learn and adapt to new software systems used in claims processing.
• Strong organization and multitasking abilities
• Excellent written and verbal communication skills in English required

Nice To Haves

• Fluency in French preferred but not required
• Previous insurance experience is a definite asset

Responsibilities

• Opening and setting up new claims in the claims management system, including acknowledgement of claims
• Closing claims in the claims management system
• Monitoring claims inbox and taking actions accordingly
• Accurately entering payments, recoveries and reserve transactions across multiple lines of business
• Receive, review and input claims information received by way of bordereaux into the claims management system
• Proactively manage day to day priorities
• Respond to ad hoc requests for claims information, loss runs. Etc
• Assist the claims Operations team in balancing multiple tasks and deadlines

Benefits

• Flexibility
• Authenticity
• Growth
• Opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning
• A culture of equity, diversity, and inclusion
• Recognition as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees