Claims/Member Support Rep

TEKsystems•Scottsdale, AZ

5d•$53,000 - $53,000•Hybrid

About The Position

This is an excellent opportunity for candidates from hospitality, retail, restaurant, customer service, banking, healthcare, or other relationship-focused industries who are looking to build a long-term career with a company known for white-glove service and strong internal growth opportunities. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Requirements

Candidates from hospitality, retail, restaurant, customer service, banking, healthcare, or other relationship-focused industries.
Ability to navigate multiple systems and applications.
Ability to adapt to evolving processes, procedures, and business needs.

Responsibilities

Serve as a trusted first point of contact
Deliver exceptional white-glove service through phone, email, and other communication channels.
Build strong relationships through empathy, professionalism, and active listening.
Accurately document conversations and complete follow-up activities.
Navigate multiple systems and applications while managing member interactions.
Resolve member concerns efficiently while maintaining a high-quality experience.
Adapt to evolving processes, procedures, and business needs.
Collaborate closely with teammates and leaders to ensure outstanding member outcomes.