Claims Support Associate

Reserv • Atlanta, GA

7h • Remote

About The Position

Reserv is seeking a highly organized, detail-oriented Claims Support Associate to provide administrative support to a team of multi-line adjusters and help move claims toward resolution. The role includes setting up claim files, entering data, reconciling financial information, reviewing and uploading documents, and managing incoming calls. The associate will help improve the support function by building and documenting processes and identifying ways to streamline work. They will collaborate with claims adjusters and leadership to provide feedback and identify technology and process improvements. This is an hourly, overtime-eligible role in a remote-first environment, with work-from-anywhere flexibility.

Requirements

• High school degree or GED.
• At least 2 years of experience in a support or administrative role for an insurance risk or compliance organization, such as claims support, policy administration support, or compliance database management.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Superior organizational skills and the ability to prioritize workload.
• Working knowledge of personal computers, including Google Docs, Google Sheets, and other mainframe applications as necessary.
• Strong time-management and prioritization skills.

Responsibilities

• Gather information from documents and customer conversations to set up and assign claim files accurately and completely.
• Manage a queue of tasks promptly and effectively so claims adjusters have the information they need.
• Manage incoming electronic mail and upload it to the correct claim.
• Prepare standard form letters and claim-closing documents.
• Prioritize multiple types of tasks and meet service-level agreements.
• Identify opportunities to improve processes and use technology to increase efficiency.
• Collaborate with claims adjusters and leadership, providing feedback on technology and process improvements.
• Support efforts to reduce administrative work for adjusters.

Benefits

• Health insurance with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive paid time off policy.
• Family leave after 8 months of continuous work.
• Work-from-anywhere flexibility.
• Apple laptop, large second monitor, and other quality-of-life equipment as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED