Claims Manager
About The Position
This role supports the review and management of ESS construction-related incidents, including property and equipment damage, third-party claims, and injury-related events. The Claims Manager will oversee and administer Workers’ Compensation, General Liability, and Auto Liability claims from first notice of loss through resolution, coordinating with the Legal team on some incidents. The position involves coordinating with project teams, Safety, and Human Resources to ensure timely reporting, investigation, and documentation of incidents. The role also includes administering, tracking, and documenting claims, coordinating information with brokers, third-party administrators, insurance carriers, Legal, and other internal stakeholders, and supporting investigations and litigation as needed. The Claims Manager will track claim status, reserves, and key milestones, providing summaries to Risk leadership, and support return-to-work and modified duty efforts. Additionally, the role assists with internal reporting on claims trends, incident types, loss activity, and Total Cost of Risk, and supports Risk and Legal leadership in analyzing Total Cost of Risk data through trend identification and risk mitigation strategies. The position requires the ability to remain calm under pressure, work effectively in a fast-paced environment, and initiate and maintain professional relationships with field teams to support effective incident review and claims management. The role also contributes to continuous improvement initiatives within the ESSC Risk Management function.
Requirements
- Bachelor’s degree in business, Risk Management, Construction Management, Engineering, or a related field.
- 4–8 years of experience supporting or managing Workers’ Compensation, General Liability, Auto Liability, or construction-related claims.
- Working knowledge of claims administration practices and incident reporting requirements.
- Strong organizational, analytical, and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective written and verbal communication skills and ability to work collaboratively with field and corporate teams.
Nice To Haves
- Heavy civil construction experience (transportation, utilities, marine, or similar).
- Experience working with self-insured or high-deductible insurance programs.
- Experience coordinating with insurance carriers, brokers, and third-party administrators.
- Professional certifications such as AIC, ARM, or other industry-related credentials.
Responsibilities
- Support the review and management of ESS construction-related incidents, including property and equipment damage, third-party claims, and injury-related events.
- Oversee and administer Workers’ Compensation, General Liability, and Auto Liability claims from first notice of loss through resolution.
- Coordinate with project teams, Safety, and Human Resources to ensure timely reporting, investigation, and documentation of incidents.
- Assist with the administration, tracking, and documentation of claims, including correspondence, reports, photos, and supporting records.
- Coordinate incident or claim information with brokers, third-party administrators, insurance carriers, Legal, and other internal stakeholders.
- Support investigations, litigation as needed, and follow-up related to incidents and claims while maintaining internal claim ownership.
- Track claim status, reserves, key milestones and provide summaries to Risk leadership.
- Support return-to-work and modified duty efforts in coordination with Human Resources and field leadership.
- Assist with internal reporting to ESS’s operational leadership related to claims trends, incident types, loss activity, and Total Cost of Risk.
- Assist Risk and Legal leadership with analyzing ESS’s Total Cost of Risk data through trend identification, and strategies for risk mitigation support.
- Demonstrate the ability to remain calm under pressure and work effectively in a fast-paced environment.
- Initiate professional, working relationships with field teams and actively maintain those relationships to support effective incident review and claims management.
- Contribute to continuous improvement initiatives within the ESSC Risk Management function.
Benefits
- 100% employee-owned organization
- Support, training, and total rewards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
