Claims Manager
About The Position
The Claims Manager role will serve as a key member of the Company’s risk management function, responsible for the management of insurance claims, claims data, and claims-related processes across a variety of industries, including construction, rail services, environmental, marine salvage, and vessel operations. This role goes beyond traditional claims handling and requires a professional who can own the claims lifecycle, drive data-informed decision-making, and improve operational processes. The ideal candidate brings strong claims experience, hands-on proficiency with Origami Risk or similar RMIS platforms, and the ability to work cross-functionally with legal, finance, safety and compliance, and operations.
Requirements
- Minimum of 5 years in claims management, specifically with experience in personal injury, workers’ compensation, marine, general liability, auto, and property claims.
- Proficient in Origami Risk software; skilled understanding of claims lifecycle (intake, investigation, reserving, resolution)
- Strong written and verbal communication skills, with the ability to interact effectively with various departments and internal and external stakeholders.
- Exceptional organizational abilities to manage all claims administration, updates, and reporting efficiently with attention to detail.
- Strong analytical and problem-solving skills, with a proactive approach to identifying issues, investigating fully, and implementing solutions.
Nice To Haves
- Experience supporting construction, environmental, marine, or transportation-related operations.
- Experience working closely with legal and finance teams on claim resolution.
- Experience developing claims SOPs, workflows, or process improvements.
- Ability to analyze claims data and present insights to leadership.
- Professional designations such as AIC, ARM, or similar
- Experience supporting or administering fleet-related claims or driver programs.
Responsibilities
- Report, manage, and track all insurance claims for the Company and work with risk management personnel to manage and update various insurance policy schedules as requested.
- Serve as primary administrator and power user of the Company’s claims management system (Origami Risk).
- Ensure data integrity, accuracy, and consistency across all claims records.
- Maintain claim diaries, workflows, and reporting structures within the system.
- Audit claim files and system data regularly to ensure completeness and usability.
- Collaborate with the in-house legal department to oversee or assist with claims in litigation, ensuring proper communication and strategic handling of cases.
- Coordinate with carriers, brokers, TPAs, and experts on claim handling and resolution strategies.
- Assist in document collection, claim evaluation, and case tracking for litigated matters.
- Support settlement discussions and resolution strategies where appropriate.
- Generate detailed reports from the Company’s claims management system (Origami Risk) and provide regular updates to internal teams.
- Serve as a resource for internal stakeholders on claims processes, reporting, and risk-related matters.
- Coordinate and facilitate regular claim reviews with legal, finance and accounting, safety and compliance, and business line personnel to ensure comprehensive oversight and management.
- Analyze and improve claims processes to enhance efficiency and minimize risk.
- Ensure compliance with all regulatory standards and internal policies.
Benefits
- Medical, Dental, and Vision Insurance
- Company paid Life, AD&D, and Long-Term Disability Insurance Plans
- Employee Assistance, Health Advocate, and Wellness Programs
- Generous 401(k) Plan with 4% match
- Company paid Financial Advice Program
- Paid Vacation based on years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
