Claims Manager

Emery Sapp & Sons, Inc. (ESS) • Kansas City, MO

4d • Hybrid

About The Position

Support the review and management of ESS construction-related incidents, including property and equipment damage, third-party claims, and injury-related events. Oversee and administer Workers’ Compensation, General Liability, and Auto Liability claims from first notice of loss through resolution. Some incidents may be coordinated in conjunction with the Legal team. Coordinate with project teams, Safety, and Human Resources to ensure timely reporting, investigation, and documentation of incidents. Assist with the administration, tracking, and documentation of claims, including correspondence, reports, photos, and supporting records. Coordinate incident or claim information with brokers, third-party administrators, insurance carriers, Legal, and other internal stakeholders. Support investigations, litigation as needed, and follow-up related to incidents and claims while maintaining internal claim ownership. Track claim status, reserves, key milestones and provide summaries to Risk leadership. Support return-to-work and modified duty efforts in coordination with Human Resources and field leadership. Assist with internal reporting to ESS’s operational leadership related to claims trends, incident types, loss activity, and Total Cost of Risk. Assist Risk and Legal leadership with analyzing ESS’s Total Cost of Risk data through trend identification, and strategies for risk mitigation support. Demonstrate the ability to remain calm under pressure and work effectively in a fast-paced environment. Initiate professional, working relationships with field teams and actively maintain those relationships to support effective incident review and claims management. Contribute to continuous improvement initiatives within the ESSC Risk Management function.

Requirements

• Bachelor’s degree in business, Risk Management, Construction Management, Engineering, or a related field.
• 4–8 years of experience supporting or managing Workers’ Compensation, General Liability, Auto Liability, or construction-related claims.
• Working knowledge of claims administration practices and incident reporting requirements.
• Strong organizational, analytical, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills and ability to work collaboratively with field and corporate teams.

Nice To Haves

• Heavy civil construction experience (transportation, utilities, marine, or similar).
• Experience working with self-insured or high-deductible insurance programs.
• Experience coordinating with insurance carriers, brokers, and third-party administrators.
• Professional certifications such as AIC, ARM, or other industry-related credentials.

Responsibilities

• Support the review and management of ESS construction-related incidents, including property and equipment damage, third-party claims, and injury-related events.
• Oversee and administer Workers’ Compensation, General Liability, and Auto Liability claims from first notice of loss through resolution.
• Coordinate with project teams, Safety, and Human Resources to ensure timely reporting, investigation, and documentation of incidents.
• Assist with the administration, tracking, and documentation of claims, including correspondence, reports, photos, and supporting records.
• Coordinate incident or claim information with brokers, third-party administrators, insurance carriers, Legal, and other internal stakeholders.
• Support investigations, litigation as needed, and follow-up related to incidents and claims while maintaining internal claim ownership.
• Track claim status, reserves, key milestones and provide summaries to Risk leadership.
• Support return-to-work and modified duty efforts in coordination with Human Resources and field leadership.
• Assist with internal reporting to ESS’s operational leadership related to claims trends, incident types, loss activity, and Total Cost of Risk.
• Assist Risk and Legal leadership with analyzing ESS’s Total Cost of Risk data through trend identification, and strategies for risk mitigation support.
• Demonstrate the ability to remain calm under pressure and work effectively in a fast-paced environment.
• Initiate professional, working relationships with field teams and actively maintain those relationships to support effective incident review and claims management.
• Contribute to continuous improvement initiatives within the ESSC Risk Management function.

Benefits

• Employee-owned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level