Claims Manager - Langley, BC

Optiom • Township of Langley, BC

9d • CA$85,000 - CA$105,000 • Onsite

About The Position

Optiom is looking for a Claims Manager to lead the team responsible for handling both partial loss claims (repairs under vehicle warranty and appearance protection products) and total and partial loss claims (write-offs under specialty vehicle replacement insurance). The role involves ensuring fair assessment, accurate settlement, and consistent closure of claims. This position offers the opportunity to modernize claims operations, including tightening fraud controls, refining valuation practices, and building a scalable claims function. The Claims Manager will report directly to senior leadership and contribute to product and loss-ratio decisions.

Requirements

• 10+ years of experience directly managing a claims team.
• Hands-on responsibility for both partial loss and total loss claims adjudication.
• Experience running claims operations at scale, including managing file volume, team size, and quality/cycle-time metrics.
• Strong working knowledge of claims adjudication practices, valuation methodology, and repair estimating standards.
• Proven people leadership skills: coaching, performance calibration, and building a team that adjudicates consistently.
• Post-secondary education in business, insurance, or a related field, or equivalent demonstrable experience.

Nice To Haves

• An active or previously held insurance adjuster licence (e.g., BC Insurance Council Adjuster Level 2/3, or equivalent in BC/ON).
• Direct experience in automotive, vehicle warranty, extended warranty, or vehicle replacement insurance claims specifically.
• Familiarity with total loss valuation platforms (CCC ONE, Mitchell, Audatex) or repair estimating systems.
• CIP or FCIP designation.
• Experience working within an MGA, broker, or dealer-distributed insurance model.

Responsibilities

• Oversee a team handling partial loss claims (repairs under vehicle warranty and appearance protection products).
• Oversee a team handling total and partial loss claims (write-offs under specialty vehicle replacement insurance).
• Ensure every claim file is assessed fairly, settled accurately, and closed with consistency.
• Modernize claims operations, including tightening fraud controls and refining valuation practices.
• Build a claims function that can grow with the business.
• Report directly into senior leadership.
• Contribute to product and loss-ratio decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree