Claims Manager

Berkley•Jacksonville, FL

2d•Onsite

About The Position

Carolina Casualty, a member company of W. R. Berkley Corporation, is seeking a Commercial Bodily Injury Claims Manager. This role offers leadership and expertise to a team of bodily injury/liability claims adjusters. The company emphasizes inclusion, collaboration, innovation, and teamwork, providing a culture where work is recognized and appreciated. This is an opportunity to contribute to an organization where employees matter and can make a difference. The company is an equal opportunity employer.

Requirements

8+ years commercial auto/bodily injury claim experience
1+ years management experience
Knowledge of evaluating injury exposures
Ability to function in a fast-paced work environment and tolerate stress
Demonstrated success exercising independent decision making, problem solving and effective negotiation skills
Excellent oral and written communication skills

Responsibilities

Provide leadership and expertise to a team of bodily injury/liability claims adjusters.
Help answer coverage questions and solve problems.
Develop technical training and development plans.
Work with customers to provide an excellent customer experience.
Participate in projects to help the department improve and evolve.
Shape the future strategy of the department as part of the claims leadership team.
Monitor workload assignments for commercial bodily injury claims personnel.
Recommend staffing plans and participate in the hiring of new commercial bodily injury claims personnel based on business needs.
Work with the claims adjusters to solve problems and get the best outcomes of the claim.
Collaborate with other departments, including actuary and underwriting, individual claims, Best Practices and trends.
Develop the team’s expertise in claim handling procedures in accordance with Best Practices.
Manage the department’s inventory of claims, including ensuring the team conducts thorough investigations to determine coverage and liability.
Ensure proper reserves are set for exposures to the Company.
Ensure appropriate evaluation, negotiation, and settlement of claims within authority levels.
Ensure identification and pursuit of recovery opportunities (salvage, subrogation, etc.).
Ensure appropriate and thorough litigation process.
Develop the team in negotiation and settlement skills.
Develop training programs and procedures, and conduct department-specific training.
Review and streamline claims processes, including automating tasks as needed.
Work with direct reports on career development and aspirations.
Conduct performance reviews and give constructive and positive feedback to direct reports.
Speak with customers when added expertise is needed or issues arise that need extra assistance.